Standard Warranty Terms & Conditions

Warranty is provided only on product(s) which are either purchased from Printers.lk (Pvt) Ltd

Printers.lk (Pvt) Ltd, a company duly registered under the Companies Act having its Registered Office at No. 252, Galle Road, Colombo 03, Sri Lanka.

Warranty for the Product(s) is only against any defects in the manufacturer’s material or workmanship, which provide for the repair of the defective Products(s).

warranty does not cover against any accidental damage, loss, acts of god, or misuse /abuse of the Product(s) or any other event not attributable to the manufacturer’s material or workmanship or manufacture of the product.

For printers we do provide only Carry-in Warranty for printers The Customer needs to carry the product(s) to the nearest Printers.lk Showroom

Onsite Warranty service will be provided at the Customer’s location and this type of warranty applicable only for photocopy machines 


The warranty is limited only to the manufacturing /workmanship defects in the Product(s).

The warranty does not cover accessories and consumables, like ink tanks, ink cartridges, ink bottles, maintenance cartridges, print heads, toner cartridges, drum cartridges and Plastic/ Aesthetic parts.

Further, the drying up/clogging/exhaustion of consumables/cartridges/ink/ink tank are not covered under the warranty.

The warranty does not cover the replacement of the product(s) except for the Selphy printers in case it is not repairable.

Warranty does not cover warranty of functionality of the Product(s).

Warranty does not cover damage caused due to act of God & force majeure events including but not limited to fire or water damage, electrical disturbances etc.

The Warranty of the product(s) shall be rendered null and void if:

The Product is physically damaged

The Product is modified, repaired, maintained and /or disassembled by a party not authorized by CIPL i.e damage arising out of unauthorized modification, repair, and alteration.

The Product is installed, operated and/or maintained in ways other than recommended by CIPL in the user manual.

The Product is operated outside the usage parameters stated in the user manual provided with the product;

The site is not properly prepared or maintained;

The model No. or serial no. sticker of product is removed, mutilated or tampered with.

Any Non-original / Counterfeit / Duplicate Consumable(s)/Cartridges/Ink as well as compatibles, refills of consumables is used along with/in the Product(s). Any accessory is used other than those supplied by CIPL and/or its Authorized Dealers and Resellers.

Defect is the result of physical breakage, electric connection or electrical faults external to the product(s).

  • Products that are not eligible for return cannot be returned under any circumstances

    No warranty covered for edible printers


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