At Printers.lk, Sri Lanka’s trusted online printer store, we provide only brand-new, original printers, printer accessories, and printing supplies. Every item is carefully quality-checked before dispatch to ensure it meets our high standards.
To maintain product integrity and fairness to all customers, we do not accept returns or provide refunds once a purchase is made, except under the specific circumstances listed below.
1. Exceptions to Our No Return Policy
A product may be returned or replaced only if:
- The printer or accessory is defective on delivery.
- The product received is different from the one ordered.
2. Conditions for Requesting a Return or Replacement
If your order qualifies for a return under the above exceptions:
- You must contact us within 24 hours of delivery tor our customer support hotline.
- The product must be unused, in original packaging, and include all cables, manuals, warranty cards, and accessories.
- Returned items will be inspected by our technical team before approval.
3. No Refund Policy
- We do not offer cash refunds under any circumstances.
- Approved claims will be resolved through replacement or repair, based on warranty terms.
4. Warranty Coverage
All products sold on Printers.lk include a manufacturer or seller warranty, clearly stated on the product page.
Warranty applies only to hardware defects and excludes:
- Software errors or viruses.
- Physical or liquid damage.
- Damage caused by improper installation, handling, or use.